Shipping policy
At Rosica, we believe every order should arrive with the same care and attention that goes into creating our products. We work with trusted delivery partners to ensure your order is carefully packed and delivered safely to your doorstep.
Delivery Areas
At launch, Rosica currently delivers within the United Arab Emirates (UAE).
We look forward to expanding our delivery destinations in the future.
Processing Time
Orders are typically prepared and dispatched within 1 business day after payment has been successfully confirmed.
Orders placed on weekends or UAE public holidays will be processed on the next business day.
During promotional campaigns, product launches or seasonal periods, order processing may require additional time.
Delivery Time
Estimated delivery time within the UAE is:
1–2 business days
Delivery times are estimates and may vary depending on your delivery location, weather conditions, public holidays or circumstances beyond our reasonable control.
Shipping Fees
Standard Shipping (UAE)
AED 10 per order.
Complimentary Shipping
We are pleased to offer Free Standard Shipping on orders containing three (3) or more products, delivered to one address within the United Arab Emirates.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.
You can use this information to follow the progress of your delivery.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address during checkout.
Rosica is not responsible for delivery delays or additional delivery charges resulting from incorrect, incomplete or inaccurate shipping information provided by the customer.
Missed Deliveries
If delivery cannot be completed because:
- the recipient is unavailable;
- the delivery address is incorrect or incomplete; or
- delivery cannot be completed after reasonable attempts,
our delivery partner may contact you to arrange another delivery attempt where available.
Additional delivery charges may apply for repeated delivery attempts.
Order Inspection
We encourage customers to inspect their order immediately upon delivery.
If your order arrives damaged, incomplete or incorrect, please contact us within 48 hours of delivery at:
Please include:
- Your order number
- A brief description of the issue
- Clear photographs of the product(s) and packaging
Our Customer Care team will review your request and work with you to provide an appropriate solution.
Delays Beyond Our Control
While we make every effort to deliver your order on time, delivery may occasionally be delayed due to circumstances beyond our reasonable control, including:
- Severe weather
- Public holidays
- Road closures
- Customs or government requirements
- Courier operational delays
- Force majeure events
Rosica is not liable for delays resulting from these circumstances.
Shipping Partner
To provide reliable delivery throughout the UAE, Rosica works with carefully selected professional courier partners.
Our delivery partners are chosen to ensure that every order is handled with care and delivered efficiently.
International Shipping
International shipping is not currently available.
We look forward to expanding our delivery services to additional countries in the future.
Contact Us
If you have any questions regarding shipping or your delivery, please contact us:
Rosica Natural Care L.L.C-FZ
Email: info@rosica.ae
Address: Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates
Please also review our Return & Refund Policy for information regarding eligible returns and refunds.